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Note for information in accordance with Legislative Decree No.185/99:
Purchases made from our website, as for all long-distance purchases made by telephone or post, since they take place outside commercial premises, are protected by Italian Legislative Decree No. 185 of 22 May 1999; this allows the consumer the possibility to exercise the right of withdrawal..
The consumer may exercise the right of withdrawal within a time limit of 10 working days from receipt of the goods. This right consists of the right to send the goods purchased back to the supplier without any penalty and without specifying the reason, and the consequent reimbursement of the purchase price.
Exceptions:
The right of withdrawal applies to private individuals acting from motives not attributable to their professional activity. Purchases made by dealers and businesses are therefore excluded from the right of withdrawal.
The right of withdrawal is also not applicable to the following product-categories:
a) sealed audiovisuals or computer software opened by the consumer;
b) newspapers, periodicals and magazines.
Method of exercising the right of withdrawal:
To exercise your right of withdrawal, allowed for in distance-sales and guaranteed by Italian Legislative Decree 185/99, please write, within 10 working days from receipt of package, to customercare@happybagno.com, referring to our invoice and specifying which products you intend to return and details of the bank account to which you require the credit to be made. In this case, it will be your responsibility to arrange for despatch of the products, intact and in their original packaging, together with our invoice. We will arrange to credit you with the amount already paid, exclusive of transport costs, within 14 working days from receipt of the products. The products must be sent to: Happy Bagno, Via Emilia Levante n° 156/2A, 40139 Bologna. |
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